Customer Service - Penny Wise or Pound Foolish?

Thanks Monette for posting the following article on your BLOG and using my shop, Jacaranda Designs, as an example.

Customer Service: Penny Wise or Pound Foolish?

Posted on November 15, 2010 by Monette Satterfield

photo credit: Michael Scheltgen

True Story – Jacaranda Designs

This is the first of a periodic series of the business experiences of real people. Today, we’ll hear from Jane of Jacaranda Designs on Etsy. Jane sells one of a kind vintage inspired beaded and metal jewelry with a sharp eye on customer service.

Read on further on Monette's BLOG ...